Course Curriculum
| Workplace Professionalism Diploma | |||
| Positioning Yourself as a Professional | |||
| Attitude in the Workplace | 00:10:00 | ||
| Professionalism | 00:03:00 | ||
| Making Changes through Personal Accountability | 00:07:00 | ||
| Enhancing Your Professional Image | |||
| Your Image as a Whole | 00:06:00 | ||
| Becoming More Marketable | 00:03:00 | ||
| Communicating and Image | 00:08:00 | ||
| Expanding Your Skills | |||
| Time Management | 00:14:00 | ||
| Project Management Techniques | 00:03:00 | ||
| Making Decisions | 00:06:00 | ||
| Communicating for Results | |||
| Keys to Effective Communication | 00:26:00 | ||
| Presentations | 00:09:00 | ||
| Meetings | 00:07:00 | ||
| Building Relationships and Networks | |||
| Work and Your Personality | 00:05:00 | ||
| Networking | 00:07:00 | ||
| Roles in the Office | 00:18:00 | ||
| Professional Workplace Communication Skills Diploma | |||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Managing Difficult Conversation Diploma | |||
| Introduction | |||
| Introduction – Welcome from Alan Stevens | 00:02:00 | ||
| Difficult Conversations | |||
| Why Are Some Conversations Difficult? | 00:02:00 | ||
| Preparation | 00:02:00 | ||
| Set-Up and Room Layout | 00:03:00 | ||
| How to Start the Conversation | 00:02:00 | ||
| Active Listening and Responding | 00:02:00 | ||
| Ask Open and Supportive Questions | 00:02:00 | ||
| Focus on Facts, Not Personalities | 00:01:00 | ||
| Use of Tone and Body Language | 00:02:00 | ||
| Exploring Alternative Solutions | 00:01:00 | ||
| Handling Challenge | 00:03:00 | ||
| Conclusions | |||
| Summary – What We’ve Covered | 00:01:00 | ||
| Thank You and Next Steps | 00:01:00 | ||
| Time Management Diploma | |||
| Identifying Goals | |||
| Identifying Goals | 00:11:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:10:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| Building Your Toolbox | 00:11:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
Review





