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Receptionist Skills 2021- Overview

Did you know? In the UK, 70% of first impressions of a company are formed at the reception desk. That’s YOU holding the key to building trust and setting the tone for every interaction. But are you ready to unlock your full potential as a receptionist? Our Receptionist Skills 2021 course equips you with the skills and knowledge to become an excellent receptionist, the backbone of your company’s success.

In this Receptionist Skills 2021 course, you will learn to craft a killer CV and cover letter and project unwavering professionalism, reflecting your company’s brand values like a pro. In this course, you will learn the ins and outs of mail services, shipping, and travel arrangements, including business travel, hotel reservations, and international travel within the UK context. Our Receptionist Skills 2021 course will assist you in developing excellent telephone etiquette, telephone skills, and voice-mail courtesy, enabling you to communicate professionally and efficiently with clients, colleagues, and superiors.

Moreover, you will gain expertise in time management, enabling you to easily handle multiple tasks, appointments, and responsibilities, contributing to a more organized and productive workplace. Furthermore, you will develop the ability to confidently create various business documents and official reports, including their proper structure, editing, and proofreading, to maintain professionalism in written communication. As you move through the Receptionist Skills 2021 course, you will become proficient in organizing meetings and conferences, including scheduling, logistics, and communication, to facilitate successful events in the UK business environment. At the end part of the course, you will acquire the skills to manage invoices & petty cash. 

Enrol today and unlock your receptionist superpowers with our Receptionist Skills 2021 course. 

Why Choose Teachers Training

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Entry Requirements

No formal entry requirements. You need to have:


CPD Certification from The Teachers Training

Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.

  • You can get your digital certificate (PDF) for £4.99 only
  • Hard copy certificates are also available, and you can get one for only £10.99
  • You can get both PDF and Hard copy certificates for just £12.99!

The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.

Course Curriculum

Module 1: Introduction to Reception and Receptionist
Introduction to Reception and Receptionist 00:28:00
Module 2: Business Telephone Skills
Business Telephone Skills 00:21:00
Module 3: Representing Your Boss and Company
Representing Your Boss and Company 00:36:00
Module 4: Mail Services and Shipping
Mail Services and Shipping 00:27:00
Module 5: Travel Arrangements
Travel Arrangements 00:26:00
Module 6: Organising Meeting and Conferences
Organising Meeting and Conferences 00:27:00
Module 7: Time Management
Time Management 00:37:00
Module 8: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:30:00
Module 9: Business Writing Skills
Business Writing Skills 00:42:00
Module 10: Organisational Skills
Organisational Skills 00:27:00
Module 11: Communication Skills
Communication Skills 00:27:00
Module 12: Customer Service
Customer Service 00:18:00
Module 13: Effective Planning and Scheduling
Effective Planning and Scheduling 00:48:00
Module 14: Invoicing/Petty Cash
Invoicing/Petty Cash 00:29:00


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    ALL COURSES for £49.00 / year


    No more than 50 active courses at any one time. Membership renews after 12 months. Cancel anytime from your account. Certain courses are not included. Can't be used in conjunction with any other offer.

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