Course Curriculum
Leadership Management & Influencing Skills Diploma | |||
Getting Started | |||
Getting Started | 00:03:00 | ||
Leadership And Influence | 00:01:00 | ||
The Evolution of Leadership | |||
The Evolution of Leadership | 00:08:00 | ||
The Evolution of Leadership Case Study | 00:01:00 | ||
Situational Leadership | |||
Situational Leadership | 00:05:00 | ||
Situational Leadership Case Study | 00:01:00 | ||
A Personal Inventory | |||
A Personal Inventory | 00:04:00 | ||
A Personal Inventory Case Study | 00:01:00 | ||
Modelling the Way | |||
Modelling the Way | 00:04:00 | ||
Modelling the Way Case Study | 00:01:00 | ||
Inspiring a Shared Vision | |||
Inspiring a Shared Vision | 00:02:00 | ||
Inspiring a Shared Vision Case Study | 00:01:00 | ||
Challenging the Process | |||
Challenging the Process | 00:05:00 | ||
Challenging the Process Case Study | 00:01:00 | ||
Enabling Others to Act | |||
Enabling Others to Act | 00:04:00 | ||
Enabling Others to Act Case Study | 00:01:00 | ||
Encouraging the Heart | |||
Encouraging the Heart | 00:03:00 | ||
Encouraging the Heart Case Study | 00:01:00 | ||
Basic Influencing Skills | |||
Basic Influencing Skills | 00:05:00 | ||
Basic Influencing Skills Case Study | 00:01:00 | ||
Setting Goals | |||
Setting Goals | 00:04:00 | ||
Setting Goals Case Study | 00:01:00 | ||
Problem Solving Skills & Critical Thinking Training | |||
Facing New Problems | |||
The Critical Thinking Process | 00:24:00 | ||
Group Dynamics | 00:17:00 | ||
Critical Thinking Methods | 00:04:00 | ||
Problem Solving Approaches | 00:09:00 | ||
Establishing the Problem | |||
Identify the Problem | 00:08:00 | ||
Exploring the Problem | 00:06:00 | ||
Discovering the Solution | |||
Assembling Potential Ideas | 00:09:00 | ||
Determining the Best Solution | 00:04:00 | ||
Evaluating Cost and Benefit | 00:05:00 | ||
Building Your Case | 00:02:00 | ||
Accepting a Decision | |||
Accepting a Decision | 00:13:00 | ||
Conflict Management Techniques Diploma | |||
Module One: Getting Started | |||
Conflict Resolution | 00:01:00 | ||
Getting Started | 00:01:00 | ||
Module Two: An Introduction to Conflict Resolution | |||
An Introduction | 00:04:00 | ||
Introduction Case Study | 00:01:00 | ||
Module Three: The Thomas-Kilmann Instrument | |||
C R Styles with TKI | 00:04:00 | ||
C R Styles with TKI Case Study | 00:01:00 | ||
Module Four: Creating an Effective Atmosphere | |||
Creating an Effective Atmosphere | 00:04:00 | ||
Creating an Effective Atmosphere Case Study | 00:01:00 | ||
Module Five: Creating Mutual Understanding | |||
Creating a Mutual Understanding | 00:03:00 | ||
Creating a Mutual Understanding Case Study | 00:01:00 | ||
Module Six: Focusing on Individual Needs | |||
Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
Module Seven: Getting to the Root Cause | |||
Getting to the Root Cause | 00:05:00 | ||
Getting to the Root Cause Case Study | 00:01:00 | ||
Module Eight: Generating Options | |||
Generating Options | 00:03:00 | ||
Generating Options Case Study | 00:01:00 | ||
Module Nine: Building a Solution | |||
Building a Solution | 00:04:00 | ||
Building a Solution Case Study | 00:01:00 | ||
Module Ten: the Short Version of the Process | |||
The Short Version of the Process | 00:04:00 | ||
The Short Version of the Process Case Study | 00:01:00 | ||
Module Eleven: Additional Tools | |||
Additional Tools | 00:03:00 | ||
Additional Tools Case Study | 00:01:00 | ||
Closing | 00:01:00 | ||
Managing Difficult Conversation Diploma | |||
Introduction | |||
Introduction – Welcome from Alan Stevens | 00:02:00 | ||
Difficult Conversations | |||
Why Are Some Conversations Difficult? | 00:02:00 | ||
Preparation | 00:02:00 | ||
Set-Up and Room Layout | 00:03:00 | ||
How to Start the Conversation | 00:02:00 | ||
Active Listening and Responding | 00:02:00 | ||
Ask Open and Supportive Questions | 00:02:00 | ||
Focus on Facts, Not Personalities | 00:01:00 | ||
Use of Tone and Body Language | 00:02:00 | ||
Exploring Alternative Solutions | 00:01:00 | ||
Handling Challenge | 00:03:00 | ||
Conclusions | |||
Summary – What We’ve Covered | 00:01:00 | ||
Thank You and Next Steps | 00:01:00 |
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