Course Curriculum
| Leadership Management & Influencing Skills Diploma | |||
| Getting Started | |||
| Getting Started | 00:03:00 | ||
| Leadership And Influence | 00:01:00 | ||
| The Evolution of Leadership | |||
| The Evolution of Leadership | 00:08:00 | ||
| The Evolution of Leadership Case Study | 00:01:00 | ||
| Situational Leadership | |||
| Situational Leadership | 00:05:00 | ||
| Situational Leadership Case Study | 00:01:00 | ||
| A Personal Inventory | |||
| A Personal Inventory | 00:04:00 | ||
| A Personal Inventory Case Study | 00:01:00 | ||
| Modelling the Way | |||
| Modelling the Way | 00:04:00 | ||
| Modelling the Way Case Study | 00:01:00 | ||
| Inspiring a Shared Vision | |||
| Inspiring a Shared Vision | 00:02:00 | ||
| Inspiring a Shared Vision Case Study | 00:01:00 | ||
| Challenging the Process | |||
| Challenging the Process | 00:05:00 | ||
| Challenging the Process Case Study | 00:01:00 | ||
| Enabling Others to Act | |||
| Enabling Others to Act | 00:04:00 | ||
| Enabling Others to Act Case Study | 00:01:00 | ||
| Encouraging the Heart | |||
| Encouraging the Heart | 00:03:00 | ||
| Encouraging the Heart Case Study | 00:01:00 | ||
| Basic Influencing Skills | |||
| Basic Influencing Skills | 00:05:00 | ||
| Basic Influencing Skills Case Study | 00:01:00 | ||
| Setting Goals | |||
| Setting Goals | 00:04:00 | ||
| Setting Goals Case Study | 00:01:00 | ||
| Problem Solving Skills & Critical Thinking Training | |||
| Facing New Problems | |||
| The Critical Thinking Process | 00:24:00 | ||
| Group Dynamics | 00:17:00 | ||
| Critical Thinking Methods | 00:04:00 | ||
| Problem Solving Approaches | 00:09:00 | ||
| Establishing the Problem | |||
| Identify the Problem | 00:08:00 | ||
| Exploring the Problem | 00:06:00 | ||
| Discovering the Solution | |||
| Assembling Potential Ideas | 00:09:00 | ||
| Determining the Best Solution | 00:04:00 | ||
| Evaluating Cost and Benefit | 00:05:00 | ||
| Building Your Case | 00:02:00 | ||
| Accepting a Decision | |||
| Accepting a Decision | 00:13:00 | ||
| Conflict Management Techniques Diploma | |||
| Module One: Getting Started | |||
| Conflict Resolution | 00:01:00 | ||
| Getting Started | 00:01:00 | ||
| Module Two: An Introduction to Conflict Resolution | |||
| An Introduction | 00:04:00 | ||
| Introduction Case Study | 00:01:00 | ||
| Module Three: The Thomas-Kilmann Instrument | |||
| C R Styles with TKI | 00:04:00 | ||
| C R Styles with TKI Case Study | 00:01:00 | ||
| Module Four: Creating an Effective Atmosphere | |||
| Creating an Effective Atmosphere | 00:04:00 | ||
| Creating an Effective Atmosphere Case Study | 00:01:00 | ||
| Module Five: Creating Mutual Understanding | |||
| Creating a Mutual Understanding | 00:03:00 | ||
| Creating a Mutual Understanding Case Study | 00:01:00 | ||
| Module Six: Focusing on Individual Needs | |||
| Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
| Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
| Module Seven: Getting to the Root Cause | |||
| Getting to the Root Cause | 00:05:00 | ||
| Getting to the Root Cause Case Study | 00:01:00 | ||
| Module Eight: Generating Options | |||
| Generating Options | 00:03:00 | ||
| Generating Options Case Study | 00:01:00 | ||
| Module Nine: Building a Solution | |||
| Building a Solution | 00:04:00 | ||
| Building a Solution Case Study | 00:01:00 | ||
| Module Ten: the Short Version of the Process | |||
| The Short Version of the Process | 00:04:00 | ||
| The Short Version of the Process Case Study | 00:01:00 | ||
| Module Eleven: Additional Tools | |||
| Additional Tools | 00:03:00 | ||
| Additional Tools Case Study | 00:01:00 | ||
| Closing | 00:01:00 | ||
| Managing Difficult Conversation Diploma | |||
| Introduction | |||
| Introduction – Welcome from Alan Stevens | 00:02:00 | ||
| Difficult Conversations | |||
| Why Are Some Conversations Difficult? | 00:02:00 | ||
| Preparation | 00:02:00 | ||
| Set-Up and Room Layout | 00:03:00 | ||
| How to Start the Conversation | 00:02:00 | ||
| Active Listening and Responding | 00:02:00 | ||
| Ask Open and Supportive Questions | 00:02:00 | ||
| Focus on Facts, Not Personalities | 00:01:00 | ||
| Use of Tone and Body Language | 00:02:00 | ||
| Exploring Alternative Solutions | 00:01:00 | ||
| Handling Challenge | 00:03:00 | ||
| Conclusions | |||
| Summary – What We’ve Covered | 00:01:00 | ||
| Thank You and Next Steps | 00:01:00 | ||
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