This best-selling and highly rated programme provides essential knowledge to work effectively in various healthcare settings, corporate environments, education sectors and customer-facing roles, where managing challenging behaviours is a daily reality. The Handling and Dealing with Difficult People course is designed to strengthen emotional intelligence, communication awareness and conflict management capabilities for professionals across the UK.

This Handling and Dealing with Difficult People course develops a deep understanding of why individuals behave in challenging ways and how emotional triggers, resistance and stress influence interactions. You will gain clarity on common difficult personality types, including aggressive, passive-aggressive, manipulative and confrontational behaviours, and how these affect workplace performance and personal wellbeing.

Through this Handling and Dealing with Difficult People online course, you will explore proven communication frameworks, boundary-setting approaches and negotiation techniques that support calmer, more controlled interactions. You will also examine the relationship between frustration and resistance, enabling you to respond with confidence rather than react emotionally in high-pressure situations.

This CPD-accredited Handling and Dealing with Difficult People course further strengthens your ability to manage anger, defuse tense conversations and maintain professional boundaries. By developing emotional regulation and communication awareness, you enhance your effectiveness across professional and personal environments.

By enrolling in this Handling and Dealing with Difficult People CPD Course, you gain recognised skills that support career progression, workplace resilience and stronger interpersonal relationships.

Course Overview

Career-focused Handling and Dealing with Difficult People training designed for UK professionals

• Fully online communication skills course with 365-day access
• CPD-accredited training recognised across the UK
• Covers difficult personality types and behavioural triggers
• Explores emotional intelligence and self-control strategies
• Focuses on communication awareness and boundary management
• Supports conflict reduction in workplace and service roles
• Suitable for corporate, education, healthcare and customer service sectors
• Ideal for professionals seeking stronger people-management skills

By the end of this Handling and Dealing with Difficult People course, you will be able to:

• Understand the psychology behind difficult behaviour
• Identify different types of challenging personalities
• Recognise emotional triggers and resistance patterns
• Apply communication strategies to defuse tense situations
• Maintain control during emotionally charged interactions
• Set clear limits and professional boundaries
• Manage anger and frustration constructively
• Strengthen workplace relationships and collaboration
• Improve confidence when handling conflict

• Interpersonal communication awareness
• Emotional intelligence development
• Conflict management strategies
• Boundary-setting techniques
• Negotiation and persuasion skills
• Stress and frustration management
• Professional relationship management
• Workplace resilience and confidence

This Handling and Dealing with Difficult People CPD Certification is ideal for:

• Corporate employees and managers
• Teachers and education professionals
• Healthcare and social care staff
• Customer service and call-centre professionals
• HR professionals and team leaders
• Entrepreneurs and business owners
• Career changers seeking transferable skills
• Anyone dealing with challenging behaviours regularly
  

When you enrol with Teachers Training, you benefit from:

• A dedicated UK-focused education platform
• 24/7 tutor and learner support
• Interactive and engaging online learning materials
• Affordable pricing with clear value
• Courses aligned with UK professional standards
• 100 per cent online learning access
• Flexible learning deadlines
• Immediate access after enrolment

There are no formal entry requirements for this Handling and Dealing with Difficult People course. To enrol, you should:

• Have an interest in personal and professional development
• Possess a basic understanding of the English language
• Be motivated to improve communication skills
• No previous qualifications or experience required
  

After completing this Handling and Dealing with Difficult People CPD Course, you can progress into roles such as:

• Team Leader or Supervisor
• Customer Service Manager
• HR or People Support Officer
• Education Support Professional
• Healthcare Support Roles
• Office Manager
• Business Owner or Consultant
• Leadership and Management Pathways

The assessment is straightforward; you need to complete the assignment questions that will be provided to you at the end of this  course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. 

After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.

Upon completing the course and passing the final assessment, you will be eligible to receive a CPD QS Accredited Certificate from The Teachers Training, which demonstrates your professional knowledge and career readiness. You can select your preferred certificate option at discounted rates, with the Digital CPD Certificate (PDF) available for only £6.99, the Printed Hardcopy Certificate for only £9.99, or both the Digital and Printed Certificates together for just £11.99. This certification will significantly strengthen your CV and enhance your credibility within the education sector. Please note that discounted certificate pricing is available for a limited time only, so be sure to secure your certificate before the offer ends.