Course Curriculum
| Section 01: Basic Communication Skills | |||
| Definition Of Communication | 00:03:00 | ||
| Elements Of Communication | 00:04:00 | ||
| Communication Styles | 00:03:00 | ||
| Steps In Communication Process | 00:01:00 | ||
| Step 1 Of Communication Process | 00:02:00 | ||
| Step 1 Explained – Goal And Preparation | 00:05:00 | ||
| Step 1 Explained – Practicing Positive Intent | 00:02:00 | ||
| Step 1 Explained – Understanding Assumptions | 00:06:00 | ||
| Step 2 Of Communication Process | 00:04:00 | ||
| Characteristics Of Clear Message | 00:04:00 | ||
| Three Different Communication Styles | 00:06:00 | ||
| Assertive Communication Style | 00:02:00 | ||
| Body Language And Signals | 00:03:00 | ||
| Third Step In Communication – Seeing Feedback | 00:04:00 | ||
| Listening Skills – Listen With Compassion | 00:04:00 | ||
| Listening Skills – Meaning Of Paraphrasing | 00:02:00 | ||
| Ways To Improve Communication And Knowledge Check | 00:05:00 | ||
| Increase Effectiveness Of Communication | 00:08:00 | ||
| 8 Guidelines For Giving Praise And Feedback | 00:05:00 | ||
| Additional Tips For Effective Communications | 00:09:00 | ||
| Section 02: Communication In Organisations & Strategic Communications | |||
| Communication Requirements In Business | 00:08:00 | ||
| Skills Required In Corporate Communication | 00:06:00 | ||
| Interactive Communications | 00:08:00 | ||
| Reason Why Communication Fails | 00:03:00 | ||
| Communication Channels And Their Problems | 00:06:00 | ||
| Indications Of Incompetent Communication | 00:06:00 | ||
| Other Reasons For Communication Failure | 00:04:00 | ||
| Strategic Communication Liner Model | 00:05:00 | ||
| Strategic Communication Adaptive Model | 00:04:00 | ||
| Strategic Communication Interpretive Model | 00:04:00 | ||
| Strategic Communication In Public Communication | 00:09:00 | ||
| Resources And Audience For Strategic Public Communication | 00:07:00 | ||
| Source Of Strategic Communication | 00:05:00 | ||
| Strategic Communication – Summary Of Three Models | 00:12:00 | ||
| Strategic Communication – Guidelines For Interpretative Models | 00:05:00 | ||
| Strategic Communication – Public Communications | 00:11:00 | ||
| Internal Communication – Orientation | 00:09:00 | ||
| Internal Communication – Moral Compansation And Benefits | 00:07:00 | ||
| Internal Communication – Organisation Change | 00:07:00 | ||
| External Communication – Issues Management | 00:06:00 | ||
| External Communication And PR | 00:05:00 | ||
| External Communication – Issue Management – Organisation Response | 00:13:00 | ||
| External Communication – Image Management And Issue Advocacy | 00:06:00 | ||
| External Communication – Risk And Crisis Communication | 00:10:00 | ||
| Case Study On Corporate Strategic Communication | 00:09:00 | ||
| Section 03: How To Make Strategic Communication Plans | |||
| What Is Strategy? | 00:06:00 | ||
| What Is Communication Strategy? | 00:05:00 | ||
| When Communication Strategy Is Required | 00:04:00 | ||
| Why Communication Strategy Is Required | 00:03:00 | ||
| Information We Need Before Making Strategy | 00:08:00 | ||
| Setting Goals And Identify Audience | 00:08:00 | ||
| Catagorise Your Audience To Help Draft Right Message | 00:04:00 | ||
| Drafting Message To Cater Your Audience | 00:04:00 | ||
| Channels And Timing Of Communication | 00:05:00 | ||
| Resources Risk And Evaluation Of Communication Strategy | 00:04:00 | ||
| Summary Of Communication Strategy | 00:03:00 | ||
| Strategic Communication Plan Template | 00:04:00 | ||
| Strategic Communication Plan | 00:04:00 | ||
| Difference Between Strategic And Tactical Communication | 00:03:00 | ||
| Traditional Planning And Why Refreshed Approached | 00:05:00 | ||
| Change Management – What Are Concerns? | 00:03:00 | ||
| Refreshed Approach To Communication Planning | 00:07:00 | ||
| Possible Problems In Communication Plan, Success Measurement | 00:06:00 | ||
| Measure, Feedback And Manage Cynics | 00:03:00 | ||
| Social Aspects Of Communication Strategy | 00:12:00 | ||
| Additional Planning On Social Aspects Of Communication Strategy | 00:04:00 | ||
| Strategic Communication – American Airlines Case Study | 00:33:00 | ||
| Section 04: Group Discussions Skills | |||
| How To Succeed In Group Communication | 00:10:00 | ||
| Defining Group Communication | 00:08:00 | ||
| Elements Of Group Communication And Types Of Group | 00:08:00 | ||
| Advantages And Disadvantages Of Group Discussion | 00:08:00 | ||
| How To Prepare For Group Discussion | 00:07:00 | ||
| Practice For Group Discussion And Other Aspects | 00:08:00 | ||
| Dos And Don’t Group Discussion | 00:08:00 | ||
| Section 05: Communication Skills For Conflict Resolution | |||
| Summary Of Previous Class | 00:05:00 | ||
| What Is Conflict – Class Discussion? | 00:07:00 | ||
| Communication In Conflict | 00:08:00 | ||
| Meaning Of Positive Intent In Difficult Situations | 00:09:00 | ||
| Positive Intent – Example | 00:05:00 | ||
| De-Escalating Emotions As A Method To Communicate In Conflicts | 00:06:00 | ||
| Detached Responsibility Method In Resolving Conflicts | 00:13:00 | ||
| Keys To Handle Angry Peoples | 00:06:00 | ||
| Keys To Deal With Denial | 00:04:00 | ||
| Uncovering Hidden Agendas | 00:06:00 | ||
| Giving Negative Feedback | 00:09:00 | ||
| Receiving Negative Feedback And Exercise | 00:08:00 | ||
| Assignment | |||
| Assignment – Corporate & Strategic Communication For Managers | 00:00:00 | ||
Review





