Course Curriculum
Section 01: Basic Communication Skills | |||
Definition Of Communication | 00:03:00 | ||
Elements Of Communication | 00:04:00 | ||
Communication Styles | 00:03:00 | ||
Steps In Communication Process | 00:01:00 | ||
Step 1 Of Communication Process | 00:02:00 | ||
Step 1 Explained – Goal And Preparation | 00:05:00 | ||
Step 1 Explained – Practicing Positive Intent | 00:02:00 | ||
Step 1 Explained – Understanding Assumptions | 00:06:00 | ||
Step 2 Of Communication Process | 00:04:00 | ||
Characteristics Of Clear Message | 00:04:00 | ||
Three Different Communication Styles | 00:06:00 | ||
Assertive Communication Style | 00:02:00 | ||
Body Language And Signals | 00:03:00 | ||
Third Step In Communication – Seeing Feedback | 00:04:00 | ||
Listening Skills – Listen With Compassion | 00:04:00 | ||
Listening Skills – Meaning Of Paraphrasing | 00:02:00 | ||
Ways To Improve Communication And Knowledge Check | 00:05:00 | ||
Increase Effectiveness Of Communication | 00:08:00 | ||
8 Guidelines For Giving Praise And Feedback | 00:05:00 | ||
Additional Tips For Effective Communications | 00:09:00 | ||
Section 02: Communication In Organisations & Strategic Communications | |||
Communication Requirements In Business | 00:08:00 | ||
Skills Required In Corporate Communication | 00:06:00 | ||
Interactive Communications | 00:08:00 | ||
Reason Why Communication Fails | 00:03:00 | ||
Communication Channels And Their Problems | 00:06:00 | ||
Indications Of Incompetent Communication | 00:06:00 | ||
Other Reasons For Communication Failure | 00:04:00 | ||
Strategic Communication Liner Model | 00:05:00 | ||
Strategic Communication Adaptive Model | 00:04:00 | ||
Strategic Communication Interpretive Model | 00:04:00 | ||
Strategic Communication In Public Communication | 00:09:00 | ||
Resources And Audience For Strategic Public Communication | 00:07:00 | ||
Source Of Strategic Communication | 00:05:00 | ||
Strategic Communication – Summary Of Three Models | 00:12:00 | ||
Strategic Communication – Guidelines For Interpretative Models | 00:05:00 | ||
Strategic Communication – Public Communications | 00:11:00 | ||
Internal Communication – Orientation | 00:09:00 | ||
Internal Communication – Moral Compansation And Benefits | 00:07:00 | ||
Internal Communication – Organisation Change | 00:07:00 | ||
External Communication – Issues Management | 00:06:00 | ||
External Communication And PR | 00:05:00 | ||
External Communication – Issue Management – Organisation Response | 00:13:00 | ||
External Communication – Image Management And Issue Advocacy | 00:06:00 | ||
External Communication – Risk And Crisis Communication | 00:10:00 | ||
Case Study On Corporate Strategic Communication | 00:09:00 | ||
Section 03: How To Make Strategic Communication Plans | |||
What Is Strategy? | 00:06:00 | ||
What Is Communication Strategy? | 00:05:00 | ||
When Communication Strategy Is Required | 00:04:00 | ||
Why Communication Strategy Is Required | 00:03:00 | ||
Information We Need Before Making Strategy | 00:08:00 | ||
Setting Goals And Identify Audience | 00:08:00 | ||
Catagorise Your Audience To Help Draft Right Message | 00:04:00 | ||
Drafting Message To Cater Your Audience | 00:04:00 | ||
Channels And Timing Of Communication | 00:05:00 | ||
Resources Risk And Evaluation Of Communication Strategy | 00:04:00 | ||
Summary Of Communication Strategy | 00:03:00 | ||
Strategic Communication Plan Template | 00:04:00 | ||
Strategic Communication Plan | 00:04:00 | ||
Difference Between Strategic And Tactical Communication | 00:03:00 | ||
Traditional Planning And Why Refreshed Approached | 00:05:00 | ||
Change Management – What Are Concerns? | 00:03:00 | ||
Refreshed Approach To Communication Planning | 00:07:00 | ||
Possible Problems In Communication Plan, Success Measurement | 00:06:00 | ||
Measure, Feedback And Manage Cynics | 00:03:00 | ||
Social Aspects Of Communication Strategy | 00:12:00 | ||
Additional Planning On Social Aspects Of Communication Strategy | 00:04:00 | ||
Strategic Communication – American Airlines Case Study | 00:33:00 | ||
Section 04: Group Discussions Skills | |||
How To Succeed In Group Communication | 00:10:00 | ||
Defining Group Communication | 00:08:00 | ||
Elements Of Group Communication And Types Of Group | 00:08:00 | ||
Advantages And Disadvantages Of Group Discussion | 00:08:00 | ||
How To Prepare For Group Discussion | 00:07:00 | ||
Practice For Group Discussion And Other Aspects | 00:08:00 | ||
Dos And Don’t Group Discussion | 00:08:00 | ||
Section 05: Communication Skills For Conflict Resolution | |||
Summary Of Previous Class | 00:05:00 | ||
What Is Conflict – Class Discussion? | 00:07:00 | ||
Communication In Conflict | 00:08:00 | ||
Meaning Of Positive Intent In Difficult Situations | 00:09:00 | ||
Positive Intent – Example | 00:05:00 | ||
De-Escalating Emotions As A Method To Communicate In Conflicts | 00:06:00 | ||
Detached Responsibility Method In Resolving Conflicts | 00:13:00 | ||
Keys To Handle Angry Peoples | 00:06:00 | ||
Keys To Deal With Denial | 00:04:00 | ||
Uncovering Hidden Agendas | 00:06:00 | ||
Giving Negative Feedback | 00:09:00 | ||
Receiving Negative Feedback And Exercise | 00:08:00 | ||
Assignment | |||
Assignment – Corporate & Strategic Communication For Managers | 00:00:00 |
Review