Course Curriculum
Welcome To Serenity | |||
Introduction and Welcome | 00:14:00 | ||
Stop Interruptions | |||
Hog-Tie the Talk Hogs | 00:20:00 | ||
Give the Experts the Spotlight | 00:12:00 | ||
Simmer Down the Know-it-Alls | 00:11:00 | ||
Handle Negativity | |||
Placate Resenters – Part 1 | 00:11:00 | ||
Placate Resenters – Part 2 | 00:14:00 | ||
Handle the Fault-Finders | 00:11:00 | ||
Shut Down the Hecklers | 00:10:00 | ||
Manage Inattention | |||
Stimulate Stubborn Passivists | 00:06:00 | ||
Engage the Distracted Inefficient | 00:07:00 |
Review