Course Curriculum
| Workplace Professionalism Diploma | |||
| Positioning Yourself as a Professional | |||
| Attitude in the Workplace | 00:10:00 | ||
| Professionalism | 00:03:00 | ||
| Making Changes through Personal Accountability | 00:07:00 | ||
| Enhancing Your Professional Image | |||
| Your Image as a Whole | 00:06:00 | ||
| Becoming More Marketable | 00:03:00 | ||
| Communicating and Image | 00:08:00 | ||
| Expanding Your Skills | |||
| Time Management | 00:14:00 | ||
| Project Management Techniques | 00:03:00 | ||
| Making Decisions | 00:06:00 | ||
| Communicating for Results | |||
| Keys to Effective Communication | 00:26:00 | ||
| Presentations | 00:09:00 | ||
| Meetings | 00:07:00 | ||
| Building Relationships and Networks | |||
| Work and Your Personality | 00:05:00 | ||
| Networking | 00:07:00 | ||
| Roles in the Office | 00:18:00 | ||
| Professional Workplace Communication Skills Diploma | |||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Level 2 Certificate in Professional Supervision Skills | |||
| Introduction | |||
| Getting Started | 00:01:00 | ||
| Setting Expectations | |||
| Setting Expectations | 00:03:00 | ||
| Setting Expectations Case Study | 00:01:00 | ||
| Setting Goals | |||
| Setting Goals | 00:06:00 | ||
| Setting Goals Case Study | 00:01:00 | ||
| Assigning Work | |||
| Assigning Work | 00:04:00 | ||
| Assigning Work Case Study | 00:01:00 | ||
| Degrees of Delegation | |||
| Degrees of Delegation | 00:03:00 | ||
| Degrees of Delegation Case Study | 00:01:00 | ||
| Implementing Delegation | |||
| Implementing Delegation | 00:07:00 | ||
| Implementing Delegation Case Study | 00:01:00 | ||
| Providing Feedback | |||
| Providing Feedback | 00:05:00 | ||
| Providing Feedback Case Study | 00:01:00 | ||
| Managing Your Time | |||
| Managing Your Time | 00:05:00 | ||
| Managing Your Time Case Study | 00:01:00 | ||
| Resolving Conflict | |||
| Resolving Conflict | 00:04:00 | ||
| Resolving Conflict Case Study | 00:01:00 | ||
| Tips for Special Situations | |||
| Tips for Special Situations | 00:05:00 | ||
| Tips for Special Situations Case Study | 00:01:00 | ||
| A Survival Guide for the New Supervisor | |||
| A Survival Guide For The New Supervisor | 00:03:00 | ||
| A Survival Guide For The New Supervisor Case Study | 00:01:00 | ||
| Wrapping Up | |||
| Wrapping Up | 00:01:00 | ||
| Time Management Diploma | |||
| Identifying Goals | |||
| Identifying Goals | 00:11:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:10:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| Building Your Toolbox | 00:11:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Negotiation Skills Training | |||
| Prepare The Train Driver - Self Development For The Sales Consultant | |||
| The Mind Of A Consultant | 00:03:00 | ||
| Mastering Sales Is Mastering Life Skills | 00:03:00 | ||
| The Continuous Journey | 00:02:00 | ||
| Universal Laws Of Success | 00:01:00 | ||
| The Three Pillars Of Success | 00:03:00 | ||
| Personal Honesty | 00:01:00 | ||
| Diligence | 00:02:00 | ||
| Deferred Gratification | 00:04:00 | ||
| Suppression Of Principle | 00:03:00 | ||
| Emotional Intelligence | 00:02:00 | ||
| Core Principles Of Emotional Intelligence | 00:04:00 | ||
| The Problem Is Internal | 00:02:00 | ||
| The Two Motivational Forces | 00:05:00 | ||
| Product Confidence | 00:03:00 | ||
| Sales Consultant Activities To Complete | 00:01:00 | ||
| Negotiation Station - How To Negotiate Successfully | |||
| The Negotiation Station | 00:02:00 | ||
| Core Principles Of Negotiation | 00:01:00 | ||
| Focusing On Them | 00:02:00 | ||
| Everyone Has To Win | 00:04:00 | ||
| Matching Values | 00:03:00 | ||
| The Path Of Least Resistance | 00:02:00 | ||
| Shifting The Weight | 00:06:00 | ||
| The Persuasion Secret | 00:01:00 | ||
| How To Persuade Someone | 00:01:00 | ||
| The Electric Car | 00:02:00 | ||
| The Fashionable Trainers | 00:02:00 | ||
| Competency Levels | 00:03:00 | ||
| Assessing Competency Levels | 00:04:00 | ||
| Features Benefits And Values | 00:02:00 | ||
| The Christmas Tree Negotiation | 00:04:00 | ||
| B2B Value Propositions | 00:03:00 | ||
| Deepening The Value | 00:02:00 | ||
| Over Decorating The Tree | 00:03:00 | ||
| The Big 12 | 00:01:00 | ||
| Authority | 00:04:00 | ||
| Social Proof | 00:03:00 | ||
| Group Identity | 00:02:00 | ||
| Deflecting Fault | 00:02:00 | ||
| Ask For Advice | 00:02:00 | ||
| Compliment Their Negotiations | 00:02:00 | ||
| Reciprocity | 00:02:00 | ||
| Scarcity | 00:02:00 | ||
| Off Set Values | 00:02:00 | ||
| Stepped Commitments | 00:02:00 | ||
| Fear And Hope | 00:02:00 | ||
| Ranked Priorities | 00:07:00 | ||
| Negotiating A Price | 00:01:00 | ||
| The Market Price | 00:02:00 | ||
| The Anchor Price | 00:02:00 | ||
| The Walk Away Price | 00:02:00 | ||
| The First Offer | 00:03:00 | ||
| The Counter Offer | 00:04:00 | ||
| Activities To Complete Negotiation Skills | 00:01:00 | ||
| Strategic Planning Process- Level 2 Diploma | |||
| Preparing for the Strategic Planning Process | |||
| Preparing for the Strategic Planning Process | 00:16:00 | ||
| Establish a Committee | 00:06:00 | ||
| Gather Operational Data | 00:13:00 | ||
| Initiating the Strategic Planning Process | |||
| Develop a Mission Statement | 00:12:00 | ||
| Develop a Vision Statement | 00:06:00 | ||
| Assess Internal and External Environments | 00:12:00 | ||
| Performing SWOT Analysis | 00:08:00 | ||
| Developing the Strategic Plan | |||
| Prioritize What the Strategic Plan Will Address | 00:03:00 | ||
| Set Goals and Objective | 00:07:00 | ||
| Develop Strategy for Achieving Goals | 00:02:00 | ||
| Draft the Strategic Plan | 00:09:00 | ||
| Executing the Plan | |||
| Assign Responsibility and Authority | 00:10:00 | ||
| Establish a Monitoring System | 00:06:00 | ||
| Organisational Skills Diploma | |||
| Module One – Getting Started | 00:08:00 | ||
| Module Two – Remove the Clutter | 00:10:00 | ||
| Module Three – Prioritize | 00:10:00 | ||
| Module Four – Scheduling Your Time | 00:12:00 | ||
| Module Five – To Do Lists | 00:10:00 | ||
| Module Six – Paper and Paperless Storage | 00:10:00 | ||
| Module Seven – Organization in Your Work Area | 00:10:00 | ||
| Module Eight – Tools to Fight Procrastination | 00:10:00 | ||
| Module Nine – Organizing Your Inbox | 00:08:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 00:20:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 00:08:00 | ||
| Module Twelve – Wrapping Up | 00:05:00 | ||
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