Course Curriculum
Workplace Professionalism Diploma | |||
Positioning Yourself as a Professional | |||
Attitude in the Workplace | 00:10:00 | ||
Professionalism | 00:03:00 | ||
Making Changes through Personal Accountability | 00:07:00 | ||
Enhancing Your Professional Image | |||
Your Image as a Whole | 00:06:00 | ||
Becoming More Marketable | 00:03:00 | ||
Communicating and Image | 00:08:00 | ||
Expanding Your Skills | |||
Time Management | 00:14:00 | ||
Project Management Techniques | 00:03:00 | ||
Making Decisions | 00:06:00 | ||
Communicating for Results | |||
Keys to Effective Communication | 00:26:00 | ||
Presentations | 00:09:00 | ||
Meetings | 00:07:00 | ||
Building Relationships and Networks | |||
Work and Your Personality | 00:05:00 | ||
Networking | 00:07:00 | ||
Roles in the Office | 00:18:00 | ||
Professional Workplace Communication Skills Diploma | |||
Business Communication | |||
Identifying Basic Communication Techniques | 00:09:00 | ||
Formal and Informal Communication | 00:02:00 | ||
Verbal and Non-verbal Communication | |||
Describing Verbal and Non-verbal Communication | 00:04:00 | ||
Understanding Body Language | 00:05:00 | ||
Making Effective Presentations | 00:10:00 | ||
Fundamentals of Productive Meetings | 00:08:00 | ||
Written Communication | |||
Written Communication | 00:13:00 | ||
Electronic Communication | |||
Electronic Communication | 00:19:00 | ||
Communicating with Graphics | |||
Creating Graphics for Business Communication | 00:04:00 | ||
Communicating Static Information | 00:03:00 | ||
Communicating Dynamic Information | 00:03:00 | ||
Effectively Working for Your Boss | |||
Representing Your Boss | 00:06:00 | ||
Communicating Your Boss’s Decisions | 00:03:00 | ||
Supporting Your Boss and Colleagues | 00:04:00 | ||
Building a Partnership with Your Boss | 00:13:00 | ||
Level 2 Certificate in Professional Supervision Skills | |||
Introduction | |||
Getting Started | 00:01:00 | ||
Setting Expectations | |||
Setting Expectations | 00:03:00 | ||
Setting Expectations Case Study | 00:01:00 | ||
Setting Goals | |||
Setting Goals | 00:06:00 | ||
Setting Goals Case Study | 00:01:00 | ||
Assigning Work | |||
Assigning Work | 00:04:00 | ||
Assigning Work Case Study | 00:01:00 | ||
Degrees of Delegation | |||
Degrees of Delegation | 00:03:00 | ||
Degrees of Delegation Case Study | 00:01:00 | ||
Implementing Delegation | |||
Implementing Delegation | 00:07:00 | ||
Implementing Delegation Case Study | 00:01:00 | ||
Providing Feedback | |||
Providing Feedback | 00:05:00 | ||
Providing Feedback Case Study | 00:01:00 | ||
Managing Your Time | |||
Managing Your Time | 00:05:00 | ||
Managing Your Time Case Study | 00:01:00 | ||
Resolving Conflict | |||
Resolving Conflict | 00:04:00 | ||
Resolving Conflict Case Study | 00:01:00 | ||
Tips for Special Situations | |||
Tips for Special Situations | 00:05:00 | ||
Tips for Special Situations Case Study | 00:01:00 | ||
A Survival Guide for the New Supervisor | |||
A Survival Guide For The New Supervisor | 00:03:00 | ||
A Survival Guide For The New Supervisor Case Study | 00:01:00 | ||
Wrapping Up | |||
Wrapping Up | 00:01:00 | ||
Time Management Diploma | |||
Identifying Goals | |||
Identifying Goals | 00:11:00 | ||
Effective Energy Distribution | |||
Energy Distribution | 00:10:00 | ||
Time Logs | 00:11:00 | ||
Working with Your Personal Style | |||
Personal World View | 00:10:00 | ||
Strengths | 00:09:00 | ||
Building Your Toolbox | |||
Building Your Toolbox | 00:11:00 | ||
Establishing Your Action Plan | |||
Establishing Your Action Plan | 00:11:00 | ||
Negotiation Skills Training | |||
Prepare The Train Driver - Self Development For The Sales Consultant | |||
The Mind Of A Consultant | 00:03:00 | ||
Mastering Sales Is Mastering Life Skills | 00:03:00 | ||
The Continuous Journey | 00:02:00 | ||
Universal Laws Of Success | 00:01:00 | ||
The Three Pillars Of Success | 00:03:00 | ||
Personal Honesty | 00:01:00 | ||
Diligence | 00:02:00 | ||
Deferred Gratification | 00:04:00 | ||
Suppression Of Principle | 00:03:00 | ||
Emotional Intelligence | 00:02:00 | ||
Core Principles Of Emotional Intelligence | 00:04:00 | ||
The Problem Is Internal | 00:02:00 | ||
The Two Motivational Forces | 00:05:00 | ||
Product Confidence | 00:03:00 | ||
Sales Consultant Activities To Complete | 00:01:00 | ||
Negotiation Station - How To Negotiate Successfully | |||
The Negotiation Station | 00:02:00 | ||
Core Principles Of Negotiation | 00:01:00 | ||
Focusing On Them | 00:02:00 | ||
Everyone Has To Win | 00:04:00 | ||
Matching Values | 00:03:00 | ||
The Path Of Least Resistance | 00:02:00 | ||
Shifting The Weight | 00:06:00 | ||
The Persuasion Secret | 00:01:00 | ||
How To Persuade Someone | 00:01:00 | ||
The Electric Car | 00:02:00 | ||
The Fashionable Trainers | 00:02:00 | ||
Competency Levels | 00:03:00 | ||
Assessing Competency Levels | 00:04:00 | ||
Features Benefits And Values | 00:02:00 | ||
The Christmas Tree Negotiation | 00:04:00 | ||
B2B Value Propositions | 00:03:00 | ||
Deepening The Value | 00:02:00 | ||
Over Decorating The Tree | 00:03:00 | ||
The Big 12 | 00:01:00 | ||
Authority | 00:04:00 | ||
Social Proof | 00:03:00 | ||
Group Identity | 00:02:00 | ||
Deflecting Fault | 00:02:00 | ||
Ask For Advice | 00:02:00 | ||
Compliment Their Negotiations | 00:02:00 | ||
Reciprocity | 00:02:00 | ||
Scarcity | 00:02:00 | ||
Off Set Values | 00:02:00 | ||
Stepped Commitments | 00:02:00 | ||
Fear And Hope | 00:02:00 | ||
Ranked Priorities | 00:07:00 | ||
Negotiating A Price | 00:01:00 | ||
The Market Price | 00:02:00 | ||
The Anchor Price | 00:02:00 | ||
The Walk Away Price | 00:02:00 | ||
The First Offer | 00:03:00 | ||
The Counter Offer | 00:04:00 | ||
Activities To Complete Negotiation Skills | 00:01:00 | ||
Strategic Planning Process- Level 2 Diploma | |||
Preparing for the Strategic Planning Process | |||
Preparing for the Strategic Planning Process | 00:16:00 | ||
Establish a Committee | 00:06:00 | ||
Gather Operational Data | 00:13:00 | ||
Initiating the Strategic Planning Process | |||
Develop a Mission Statement | 00:12:00 | ||
Develop a Vision Statement | 00:06:00 | ||
Assess Internal and External Environments | 00:12:00 | ||
Performing SWOT Analysis | 00:08:00 | ||
Developing the Strategic Plan | |||
Prioritize What the Strategic Plan Will Address | 00:03:00 | ||
Set Goals and Objective | 00:07:00 | ||
Develop Strategy for Achieving Goals | 00:02:00 | ||
Draft the Strategic Plan | 00:09:00 | ||
Executing the Plan | |||
Assign Responsibility and Authority | 00:10:00 | ||
Establish a Monitoring System | 00:06:00 | ||
Organisational Skills Diploma | |||
Module One – Getting Started | 00:08:00 | ||
Module Two – Remove the Clutter | 00:10:00 | ||
Module Three – Prioritize | 00:10:00 | ||
Module Four – Scheduling Your Time | 00:12:00 | ||
Module Five – To Do Lists | 00:10:00 | ||
Module Six – Paper and Paperless Storage | 00:10:00 | ||
Module Seven – Organization in Your Work Area | 00:10:00 | ||
Module Eight – Tools to Fight Procrastination | 00:10:00 | ||
Module Nine – Organizing Your Inbox | 00:08:00 | ||
Module Ten – Avoid the Causes of Disorganization | 00:20:00 | ||
Module Eleven – Discipline is the Key to Stay Organized | 00:08:00 | ||
Module Twelve – Wrapping Up | 00:05:00 |
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