Course Curriculum
Introduction | |||
Introduction – Welcome from Alan Stevens | 00:02:00 | ||
Difficult Conversations | |||
Why Are Some Conversations Difficult? | 00:02:00 | ||
Preparation | 00:02:00 | ||
Set-Up and Room Layout | 00:03:00 | ||
How to Start the Conversation | 00:02:00 | ||
Active Listening and Responding | 00:02:00 | ||
Ask Open and Supportive Questions | 00:02:00 | ||
Focus on Facts, Not Personalities | 00:01:00 | ||
Use of Tone and Body Language | 00:02:00 | ||
Exploring Alternative Solutions | 00:01:00 | ||
Handling Challenge | 00:03:00 | ||
Conclusions | |||
Summary – What We’ve Covered | 00:01:00 | ||
Thank You and Next Steps | 00:01:00 |
Review
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