Course Curriculum
Unit 01: Influencing | |||
Influencing | 00:08:00 | ||
Influencing is about helping others understand | 00:05:00 | ||
Your Personality affects how you influence others | 00:06:00 | ||
Influence by Listening | 00:07:00 | ||
Exercise: Your Influencing Inventory | 00:02:00 | ||
Unit 02: Negotiating | |||
What is Negotiation? | 00:05:00 | ||
The Drivers of Success in Negotiation | 00:06:00 | ||
Information and Power in Negotiation | 00:05:00 | ||
Exercise: Prepare to Negotiate | 00:02:00 | ||
Successful Negotiation | 00:05:00 | ||
The Importance of Rapport | 00:07:00 | ||
Questions in Negotiation | 00:04:00 | ||
Reducing Stress in Negotiation | 00:06:00 | ||
Exercise: Examine your Trust Profile | 00:05:00 | ||
Bringing the Negotiation to a Close | 00:05:00 | ||
Dealing with Deadlock | 00:07:00 | ||
Negotiating Online | 00:04:00 | ||
Specific Negotiation Scenarios | 00:05:00 | ||
More Negotiation Scenarios | 00:08:00 | ||
The Negotiator’s Toolkit | 00:03:00 | ||
Assignment | |||
Assignment – Influencing and Negotiating | 00:00:00 |
Review