Course Curriculum
Module One: Getting Started | |||
Conflict Resolution | 00:01:00 | ||
Getting Started | 00:01:00 | ||
Module Two: An Introduction to Conflict Resolution | |||
An Introduction | 00:04:00 | ||
Introduction Case Study | 00:01:00 | ||
Module Three: The Thomas-Kilmann Instrument | |||
C R Styles with TKI | 00:04:00 | ||
C R Styles with TKI Case Study | 00:01:00 | ||
Module Four: Creating an Effective Atmosphere | |||
Creating an Effective Atmosphere | 00:04:00 | ||
Creating an Effective Atmosphere Case Study | 00:01:00 | ||
Module Five: Creating Mutual Understanding | |||
Creating a Mutual Understanding | 00:03:00 | ||
Creating a Mutual Understanding Case Study | 00:01:00 | ||
Module Six: Focusing on Individual Needs | |||
Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
Module Seven: Getting to the Root Cause | |||
Getting to the Root Cause | 00:05:00 | ||
Getting to the Root Cause Case Study | 00:01:00 | ||
Module Eight: Generating Options | |||
Generating Options | 00:03:00 | ||
Generating Options Case Study | 00:01:00 | ||
Module Nine: Building a Solution | |||
Building a Solution | 00:04:00 | ||
Building a Solution Case Study | 00:01:00 | ||
Module Ten: the Short Version of the Process | |||
The Short Version of the Process | 00:04:00 | ||
The Short Version of the Process Case Study | 00:01:00 | ||
Module Eleven: Additional Tools | |||
Additional Tools | 00:03:00 | ||
Additional Tools Case Study | 00:01:00 | ||
Closing | 00:01:00 |
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