Course Curriculum
Module 1: Introduction to Reception and Receptionist | |||
Introduction to Reception and Receptionist | 00:28:00 | ||
Module 2: Business Telephone Skills | |||
Business Telephone Skills | 00:21:00 | ||
Module 3: Representing Your Boss and Company | |||
Representing Your Boss and Company | 00:36:00 | ||
Module 4: Mail Services and Shipping | |||
Mail Services and Shipping | 00:27:00 | ||
Module 5: Travel Arrangements | |||
Travel Arrangements | 00:26:00 | ||
Module 6: Organising Meeting and Conferences | |||
Organising Meeting and Conferences | 00:27:00 | ||
Module 7: Time Management | |||
Time Management | 00:37:00 | ||
Module 8: Record Keeping and Filing Systems | |||
Record Keeping and Filing Systems | 00:30:00 | ||
Module 9: Business Writing Skills | |||
Business Writing Skills | 00:42:00 | ||
Module 10: Organisational Skills | |||
Organisational Skills | 00:27:00 | ||
Module 11: Communication Skills | |||
Communication Skills | 00:27:00 | ||
Module 12: Customer Service | |||
Customer Service | 00:18:00 | ||
Module 13: Effective Planning and Scheduling | |||
Effective Planning and Scheduling | 00:48:00 | ||
Module 14: Invoicing/Petty Cash | |||
Invoicing/Petty Cash | 00:29:00 |
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