Course Curriculum
Introduction Section | |||
What This Course Is All About | 00:04:00 | ||
Introduction to the problem | 00:05:00 | ||
The Link Between Leadership and Customer Satisfaction | 00:05:00 | ||
Who Put YOU In Charge? | 00:06:00 | ||
What Does a Leader Actually Do? | 00:03:00 | ||
Leader or Manager? | 00:05:00 | ||
Followers Want Many Things But It All Boils Down To This | 00:05:00 | ||
I.I.I.I.I. Understand You! | 00:04:00 | ||
The 6 C's | |||
Introduction to the Six C’s – Plus a description of the1st C – Competence | 00:05:00 | ||
The 2nd C – Consistency | 00:05:00 | ||
The 3rd C – Completion | 00:03:00 | ||
The 4th C – Confidence | 00:05:00 | ||
The 5th and 6th C’s – Camaraderie and Commitment | 00:06:00 | ||
The 'Fails' of leadership | |||
Introduction to the ‘Fails’ | 00:02:00 | ||
Failure of Purpose | 00:05:00 | ||
Failure to Meet Individuals Regularly | 00:05:00 | ||
Failure to Close the Loop | 00:05:00 | ||
Failure to Elicit Challenge | 00:04:00 | ||
Failure to Provide Specific Feedback | 00:05:00 | ||
Failure to Thank | 00:03:00 | ||
Failure to Be Visible | 00:04:00 | ||
Overriding Factors | |||
Consistency not intensity | 00:06:00 | ||
The Most Important Question a Leader Can Ask | 00:05:00 |
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