Course Curriculum
Administrative Support Certificate Training | |||
Module One: Getting Started | |||
Administrative Support | 00:01:00 | ||
Getting Started | 00:02:00 | ||
Workshop Objectives | 00:01:00 | ||
Module Two: Getting Organized, Part One | |||
Getting Organized | 00:01:00 | ||
Module Three: Getting Organized, Part Two | |||
Getting Organized (II) | 00:06:00 | ||
Getting Organized (I) Case Study | 00:01:00 | ||
Module Four: Managing Time | |||
Managing Time | 00:07:00 | ||
Managing Time Case Study | 00:01:00 | ||
Module Five: Getting It All Done On Time | |||
Getting It All Done On Time | 00:06:00 | ||
Getting It All Done On Time Case Study | 00:01:00 | ||
Module Six: Special Tasks | |||
Special Tasks | 00:06:00 | ||
Special Tasks Case Study | 00:01:00 | ||
Module Seven: Verbal Communication Skills | |||
Verbal Communication Skills | 00:06:00 | ||
Verbal Communication Skills Case Study | 00:01:00 | ||
Module Eight: Non-Verbal Communication Skills | |||
Non-Verbal Communication | 00:04:00 | ||
Non-Verbal Communication Case Study | 00:01:00 | ||
Module Nine: Empowering Yourself | |||
Empowering Yourself | 00:08:00 | ||
Empowering Yourself Case Study | 00:01:00 | ||
Module Ten: The Team of Two | |||
The Team of Two | 00:05:00 | ||
The Team of Two Case Study | 00:01:00 | ||
Module Eleven: Taking Care of Yourself | |||
Taking Care of Yourself | 00:04:00 | ||
Taking Care of Yourself Case Study | 00:01:00 | ||
Module Twelve: Wrapping Up | |||
Closing | 00:01:00 | ||
Strategic Planning Process- Level 2 Diploma | |||
Preparing for the Strategic Planning Process | |||
Preparing for the Strategic Planning Process | 00:16:00 | ||
Establish a Committee | 00:06:00 | ||
Gather Operational Data | 00:13:00 | ||
Initiating the Strategic Planning Process | |||
Develop a Mission Statement | 00:12:00 | ||
Develop a Vision Statement | 00:06:00 | ||
Assess Internal and External Environments | 00:12:00 | ||
Performing SWOT Analysis | 00:08:00 | ||
Developing the Strategic Plan | |||
Prioritize What the Strategic Plan Will Address | 00:03:00 | ||
Set Goals and Objective | 00:07:00 | ||
Develop Strategy for Achieving Goals | 00:02:00 | ||
Draft the Strategic Plan | 00:09:00 | ||
Executing the Plan | |||
Assign Responsibility and Authority | 00:10:00 | ||
Establish a Monitoring System | 00:06:00 | ||
Negotiation Skills Training | |||
Prepare The Train Driver - Self Development For The Sales Consultant | |||
The Mind Of A Consultant | 00:03:00 | ||
Mastering Sales Is Mastering Life Skills | 00:03:00 | ||
The Continuous Journey | 00:02:00 | ||
Universal Laws Of Success | 00:01:00 | ||
The Three Pillars Of Success | 00:03:00 | ||
Personal Honesty | 00:01:00 | ||
Diligence | 00:02:00 | ||
Deferred Gratification | 00:04:00 | ||
Suppression Of Principle | 00:03:00 | ||
Emotional Intelligence | 00:02:00 | ||
Core Principles Of Emotional Intelligence | 00:04:00 | ||
The Problem Is Internal | 00:02:00 | ||
The Two Motivational Forces | 00:05:00 | ||
Product Confidence | 00:03:00 | ||
Sales Consultant Activities To Complete | 00:01:00 | ||
Negotiation Station - How To Negotiate Successfully | |||
The Negotiation Station | 00:02:00 | ||
Core Principles Of Negotiation | 00:01:00 | ||
Focusing On Them | 00:02:00 | ||
Everyone Has To Win | 00:04:00 | ||
Matching Values | 00:03:00 | ||
The Path Of Least Resistance | 00:02:00 | ||
Shifting The Weight | 00:06:00 | ||
The Persuasion Secret | 00:01:00 | ||
How To Persuade Someone | 00:01:00 | ||
The Electric Car | 00:02:00 | ||
The Fashionable Trainers | 00:02:00 | ||
Competency Levels | 00:03:00 | ||
Assessing Competency Levels | 00:04:00 | ||
Features Benefits And Values | 00:02:00 | ||
The Christmas Tree Negotiation | 00:04:00 | ||
B2B Value Propositions | 00:03:00 | ||
Deepening The Value | 00:02:00 | ||
Over Decorating The Tree | 00:03:00 | ||
The Big 12 | 00:01:00 | ||
Authority | 00:04:00 | ||
Social Proof | 00:03:00 | ||
Group Identity | 00:02:00 | ||
Deflecting Fault | 00:02:00 | ||
Ask For Advice | 00:02:00 | ||
Compliment Their Negotiations | 00:02:00 | ||
Reciprocity | 00:02:00 | ||
Scarcity | 00:02:00 | ||
Off Set Values | 00:02:00 | ||
Stepped Commitments | 00:02:00 | ||
Fear And Hope | 00:02:00 | ||
Ranked Priorities | 00:07:00 | ||
Negotiating A Price | 00:01:00 | ||
The Market Price | 00:02:00 | ||
The Anchor Price | 00:02:00 | ||
The Walk Away Price | 00:02:00 | ||
The First Offer | 00:03:00 | ||
The Counter Offer | 00:04:00 | ||
Activities To Complete Negotiation Skills | 00:01:00 | ||
Time Management Diploma | |||
Identifying Goals | |||
Identifying Goals | 00:11:00 | ||
Effective Energy Distribution | |||
Energy Distribution | 00:10:00 | ||
Time Logs | 00:11:00 | ||
Working with Your Personal Style | |||
Personal World View | 00:10:00 | ||
Strengths | 00:09:00 | ||
Building Your Toolbox | |||
Building Your Toolbox | 00:11:00 | ||
Establishing Your Action Plan | |||
Establishing Your Action Plan | 00:11:00 | ||
Problem Solving Skills & Critical Thinking Training | |||
Facing New Problems | |||
The Critical Thinking Process | 00:24:00 | ||
Group Dynamics | 00:17:00 | ||
Critical Thinking Methods | 00:04:00 | ||
Problem Solving Approaches | 00:09:00 | ||
Establishing the Problem | |||
Identify the Problem | 00:08:00 | ||
Exploring the Problem | 00:06:00 | ||
Discovering the Solution | |||
Assembling Potential Ideas | 00:09:00 | ||
Determining the Best Solution | 00:04:00 | ||
Evaluating Cost and Benefit | 00:05:00 | ||
Building Your Case | 00:02:00 | ||
Accepting a Decision | |||
Accepting a Decision | 00:13:00 |
Review
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