Course Curriculum
| Administrative Support Certificate Training | |||
| Module One: Getting Started | |||
| Administrative Support | 00:01:00 | ||
| Getting Started | 00:02:00 | ||
| Workshop Objectives | 00:01:00 | ||
| Module Two: Getting Organized, Part One | |||
| Getting Organized | 00:01:00 | ||
| Module Three: Getting Organized, Part Two | |||
| Getting Organized (II) | 00:06:00 | ||
| Getting Organized (I) Case Study | 00:01:00 | ||
| Module Four: Managing Time | |||
| Managing Time | 00:07:00 | ||
| Managing Time Case Study | 00:01:00 | ||
| Module Five: Getting It All Done On Time | |||
| Getting It All Done On Time | 00:06:00 | ||
| Getting It All Done On Time Case Study | 00:01:00 | ||
| Module Six: Special Tasks | |||
| Special Tasks | 00:06:00 | ||
| Special Tasks Case Study | 00:01:00 | ||
| Module Seven: Verbal Communication Skills | |||
| Verbal Communication Skills | 00:06:00 | ||
| Verbal Communication Skills Case Study | 00:01:00 | ||
| Module Eight: Non-Verbal Communication Skills | |||
| Non-Verbal Communication | 00:04:00 | ||
| Non-Verbal Communication Case Study | 00:01:00 | ||
| Module Nine: Empowering Yourself | |||
| Empowering Yourself | 00:08:00 | ||
| Empowering Yourself Case Study | 00:01:00 | ||
| Module Ten: The Team of Two | |||
| The Team of Two | 00:05:00 | ||
| The Team of Two Case Study | 00:01:00 | ||
| Module Eleven: Taking Care of Yourself | |||
| Taking Care of Yourself | 00:04:00 | ||
| Taking Care of Yourself Case Study | 00:01:00 | ||
| Module Twelve: Wrapping Up | |||
| Closing | 00:01:00 | ||
| Strategic Planning Process- Level 2 Diploma | |||
| Preparing for the Strategic Planning Process | |||
| Preparing for the Strategic Planning Process | 00:16:00 | ||
| Establish a Committee | 00:06:00 | ||
| Gather Operational Data | 00:13:00 | ||
| Initiating the Strategic Planning Process | |||
| Develop a Mission Statement | 00:12:00 | ||
| Develop a Vision Statement | 00:06:00 | ||
| Assess Internal and External Environments | 00:12:00 | ||
| Performing SWOT Analysis | 00:08:00 | ||
| Developing the Strategic Plan | |||
| Prioritize What the Strategic Plan Will Address | 00:03:00 | ||
| Set Goals and Objective | 00:07:00 | ||
| Develop Strategy for Achieving Goals | 00:02:00 | ||
| Draft the Strategic Plan | 00:09:00 | ||
| Executing the Plan | |||
| Assign Responsibility and Authority | 00:10:00 | ||
| Establish a Monitoring System | 00:06:00 | ||
| Negotiation Skills Training | |||
| Prepare The Train Driver - Self Development For The Sales Consultant | |||
| The Mind Of A Consultant | 00:03:00 | ||
| Mastering Sales Is Mastering Life Skills | 00:03:00 | ||
| The Continuous Journey | 00:02:00 | ||
| Universal Laws Of Success | 00:01:00 | ||
| The Three Pillars Of Success | 00:03:00 | ||
| Personal Honesty | 00:01:00 | ||
| Diligence | 00:02:00 | ||
| Deferred Gratification | 00:04:00 | ||
| Suppression Of Principle | 00:03:00 | ||
| Emotional Intelligence | 00:02:00 | ||
| Core Principles Of Emotional Intelligence | 00:04:00 | ||
| The Problem Is Internal | 00:02:00 | ||
| The Two Motivational Forces | 00:05:00 | ||
| Product Confidence | 00:03:00 | ||
| Sales Consultant Activities To Complete | 00:01:00 | ||
| Negotiation Station - How To Negotiate Successfully | |||
| The Negotiation Station | 00:02:00 | ||
| Core Principles Of Negotiation | 00:01:00 | ||
| Focusing On Them | 00:02:00 | ||
| Everyone Has To Win | 00:04:00 | ||
| Matching Values | 00:03:00 | ||
| The Path Of Least Resistance | 00:02:00 | ||
| Shifting The Weight | 00:06:00 | ||
| The Persuasion Secret | 00:01:00 | ||
| How To Persuade Someone | 00:01:00 | ||
| The Electric Car | 00:02:00 | ||
| The Fashionable Trainers | 00:02:00 | ||
| Competency Levels | 00:03:00 | ||
| Assessing Competency Levels | 00:04:00 | ||
| Features Benefits And Values | 00:02:00 | ||
| The Christmas Tree Negotiation | 00:04:00 | ||
| B2B Value Propositions | 00:03:00 | ||
| Deepening The Value | 00:02:00 | ||
| Over Decorating The Tree | 00:03:00 | ||
| The Big 12 | 00:01:00 | ||
| Authority | 00:04:00 | ||
| Social Proof | 00:03:00 | ||
| Group Identity | 00:02:00 | ||
| Deflecting Fault | 00:02:00 | ||
| Ask For Advice | 00:02:00 | ||
| Compliment Their Negotiations | 00:02:00 | ||
| Reciprocity | 00:02:00 | ||
| Scarcity | 00:02:00 | ||
| Off Set Values | 00:02:00 | ||
| Stepped Commitments | 00:02:00 | ||
| Fear And Hope | 00:02:00 | ||
| Ranked Priorities | 00:07:00 | ||
| Negotiating A Price | 00:01:00 | ||
| The Market Price | 00:02:00 | ||
| The Anchor Price | 00:02:00 | ||
| The Walk Away Price | 00:02:00 | ||
| The First Offer | 00:03:00 | ||
| The Counter Offer | 00:04:00 | ||
| Activities To Complete Negotiation Skills | 00:01:00 | ||
| Time Management Diploma | |||
| Identifying Goals | |||
| Identifying Goals | 00:11:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:10:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| Building Your Toolbox | 00:11:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Problem Solving Skills & Critical Thinking Training | |||
| Facing New Problems | |||
| The Critical Thinking Process | 00:24:00 | ||
| Group Dynamics | 00:17:00 | ||
| Critical Thinking Methods | 00:04:00 | ||
| Problem Solving Approaches | 00:09:00 | ||
| Establishing the Problem | |||
| Identify the Problem | 00:08:00 | ||
| Exploring the Problem | 00:06:00 | ||
| Discovering the Solution | |||
| Assembling Potential Ideas | 00:09:00 | ||
| Determining the Best Solution | 00:04:00 | ||
| Evaluating Cost and Benefit | 00:05:00 | ||
| Building Your Case | 00:02:00 | ||
| Accepting a Decision | |||
| Accepting a Decision | 00:13:00 | ||
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