Course Curriculum
Service Pricing and Revenue Management | |||
Module 01: Introduction Hotel Reception and Reservation Assistant | 00:05:00 | ||
Module 02: Describe how to Converse with Customers | 00:03:00 | ||
Module 03: Explain the Rules of Email Etiquette | 00:04:00 | ||
Module 04: Explain the Rules of Grooming and Dress Code | 00:04:00 | ||
Module 05: Explain the Rules of Telephone Etiquette | 00:01:00 | ||
Module 06: Describe the Need of Relationship with Customers | 00:05:00 | ||
Module 07: Explain how to Build Rapport with Customers | 00:01:00 | ||
Module 08: Describe Roles Responsibilities of Hotel Reception Assistant | 00:08:00 | ||
Module 09: Explain what is Up selling | 00:01:00 | ||
Module 10: Explain what is Cross selling | 00:01:00 | ||
Module 11: Identify the Steps for Selling as Hotel Reception Assistant | 00:11:00 | ||
Module 12: Describe the Factors Influencing Buying Decision | 00:05:00 | ||
Module 13: Explain how to Handle Customers Buying Objections | 00:01:00 | ||
Module 14: Explain how to be Assertive as Hotel Reception Assistant | 00:03:00 | ||
Module 15: Identify the Steps for Handling Customers Complaints | 00:08:00 | ||
Module 16: List the Tips for Success as a Hotel Reception | 00:03:00 |
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