This best-selling and highly rated programme provides essential knowledge to work effectively in customer-facing healthcare settings, including GP receptions, dental clinics, care services and hospital administration, where clear communication and professional customer service directly impact patient satisfaction and trust.

Our comprehensive Professional Customer Service Skills Training course equips you with the communication skills, customer care techniques and service excellence strategies required to deliver outstanding support across the UK. Whether you work in healthcare reception, care administration, pharmacy services, call centres, retail, hospitality, or office environments, this course helps you build confidence and professionalism in every customer interaction.

This Customer Service Skills Training course focuses on the key drivers of customer satisfaction—understanding customer expectations, building rapport, managing difficult conversations, and strengthening service standards. You will develop a strong service mindset, learn how to create positive impressions, and improve your ability to communicate with clarity, respect and empathy.

Through this Professional Customer Service Skills Training online course, you will learn how to handle complaints professionally, overcome barriers to excellent service, and respond to challenging situations without stress taking control. You will also discover why customers often stay silent instead of complaining, what service phrases to avoid, and how to use effective follow-up strategies that increase customer loyalty and retention.

By enrolling in this CPD-accredited Professional Customer Service Skills Training course, you gain recognised UK-focused skills, improved workplace confidence and credible certification that strengthens your CV and supports your progression into higher-level customer service and support roles.

Course Overview

Career-focused Professional Customer Service Skills Training designed for UK workplaces

• Fully online and flexible learning with 365-day access
• CPD-accredited customer service training course aligned with UK service expectations
• Covers customer care essentials, professional service mindset and relationship-building
• Teaches communication skills for face-to-face, phone and email support
• Explains customer perception, customer expectations and satisfaction levels
• Builds complaint handling skills and customer conflict response confidence
• Improves listening skills, follow-up methods and customer retention techniques
• Ideal for healthcare receptionists, support staff, call centre teams and service professionals

By the end of this Professional Customer Service Skills Training course, you will be able to:

• Understand the fundamentals of customer care and service excellence
• Communicate professionally with customers across different situations
• Build trust and long-term relationships with customers and clients
• Identify customer expectations and improve service quality consistently
• Handle complaints confidently and respond with professionalism
• Recognise the common barriers to excellent customer service and overcome them
• Use active listening techniques to improve accuracy and customer satisfaction
• Avoid damaging phrases and communicate with confidence under pressure
• Improve follow-up strategies that strengthen customer loyalty
• Manage workplace stress and stay calm during challenging conversations

• Professional customer service communication
• Customer relationship-building skills
• Complaint handling and service recovery strategies
• Active listening and customer confidence techniques
• Customer satisfaction improvement methods
• Professional service etiquette and tone control
• Conflict management and response skills
• Follow-up techniques for loyalty and retention
• Workplace confidence and stress management skills
  
  

This Customer Service Skills Training course is ideal for:

• Customer service assistants and customer support staff
• Healthcare receptionists and care administrators
• Call centre agents and helpdesk support teams
• Retail staff, hospitality workers and front-of-house teams
• Office administrators in customer-facing roles
• New starters preparing for customer service jobs
• Career changers entering customer support roles
• Anyone wanting a recognised CPD customer service certificate in the UK

When you enrol with Teachers Training, you benefit from:

• A dedicated UK education and training platform
• 24/7 tutor and technical support
• Interactive and engaging online learning materials
• Affordable pricing with no hidden costs
• Courses aligned with UK workplace expectations
• 100% online learning access from any device
• Flexible learning deadlines that fit around work
• Instant access after enrolment

There are no formal entry requirements for this Professional Customer Service Skills Training course. To enrol, you should:

• Have a passion for learning and professional development
• Have a good understanding of the English language
• Be motivated and committed to improving your skills
• No previous qualifications or experience are required
  

After completing this Professional Customer Service Skills Training CPD course, you can progress into roles such as:

• Customer Service Assistant
• Customer Support Advisor
• Receptionist / Front Desk Administrator
• Healthcare Receptionist
• Client Services Coordinator
• Call Centre Representative
• Helpdesk Support Agent
• Customer Service Team Leader

The assessment is straightforward; you need to complete the assignment questions that will be provided to you at the end of this  course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. 

After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.

Upon completing the course and passing the final assessment, you will be eligible to receive a CPD QS Accredited Certificate from The Teachers Training, which demonstrates your professional knowledge and career readiness. You can select your preferred certificate option at discounted rates, with the Digital CPD Certificate (PDF) available for only £6.99, the Printed Hardcopy Certificate for only £9.99, or both the Digital and Printed Certificates together for just £11.99. This certification will significantly strengthen your CV and enhance your credibility within the education sector. Please note that discounted certificate pricing is available for a limited time only, so be sure to secure your certificate before the offer ends.