Course Curriculum
| KPIs for SMEs | |||
| Module 01: Introduction and Agenda | 00:04:00 | ||
| Module 02: Concepts in Performance Measurement | 00:04:00 | ||
| Module 03: Presenting Performance Data | 00:03:00 | ||
| Module 04: Introduction to Customer KPIs | 00:02:00 | ||
| Module 05: Customer KPIs Part 1 | 00:09:00 | ||
| Module 06: Customer KPIs Part 2 | 00:08:00 | ||
| Module 07: Part 1 Exercise | 00:02:00 | ||
| Module 08: Employee KPIs | 00:07:00 | ||
| Module 09: Part 2 Exercise | 00:02:00 | ||
| Module 10: Operational KPIs | 00:13:00 | ||
| Module 11: Part 3 Exercise | 00:02:00 | ||
| Module 12: Financial KPIs | 00:12:00 | ||
| Module 13: Part 4 Exercise | 00:02:00 | ||
| Module 14: Monitoring and Managing Performance | 00:06:00 | ||
| Module 15: Course Exercise | 00:01:00 | ||
| Module 16: Course Exercise Suggested Answer | 00:03:00 | ||
| Module 17: Test your Knowledge | 00:11:00 | ||
| Assignment | |||
| Assignment – KPIs for SMEs | 00:00:00 | ||
Review





