Course Curriculum
| Module One: Getting Started | |||
| Conflict Resolution | 00:01:00 | ||
| Getting Started | 00:01:00 | ||
| Module Two: An Introduction to Conflict Resolution | |||
| An Introduction | 00:04:00 | ||
| Introduction Case Study | 00:01:00 | ||
| Module Three: The Thomas-Kilmann Instrument | |||
| C R Styles with TKI | 00:04:00 | ||
| C R Styles with TKI Case Study | 00:01:00 | ||
| Module Four: Creating an Effective Atmosphere | |||
| Creating an Effective Atmosphere | 00:04:00 | ||
| Creating an Effective Atmosphere Case Study | 00:01:00 | ||
| Module Five: Creating Mutual Understanding | |||
| Creating a Mutual Understanding | 00:03:00 | ||
| Creating a Mutual Understanding Case Study | 00:01:00 | ||
| Module Six: Focusing on Individual Needs | |||
| Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
| Focusing on Individual & Shared Needs Case Study | 00:01:00 | ||
| Module Seven: Getting to the Root Cause | |||
| Getting to the Root Cause | 00:05:00 | ||
| Getting to the Root Cause Case Study | 00:01:00 | ||
| Module Eight: Generating Options | |||
| Generating Options | 00:03:00 | ||
| Generating Options Case Study | 00:01:00 | ||
| Module Nine: Building a Solution | |||
| Building a Solution | 00:04:00 | ||
| Building a Solution Case Study | 00:01:00 | ||
| Module Ten: the Short Version of the Process | |||
| The Short Version of the Process | 00:04:00 | ||
| The Short Version of the Process Case Study | 00:01:00 | ||
| Module Eleven: Additional Tools | |||
| Additional Tools | 00:03:00 | ||
| Additional Tools Case Study | 00:01:00 | ||
| Closing | 00:01:00 | ||
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