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FAQ

Here are a few FAQs, these might answer your question-
To take a course, just click the enrol now button that’s on the right-hand side of the course page. Then click the add to cart button, to add the course to your cart. You’ll see the cart page after clicking the add to cart button, Click the proceed to checkout button and that’ll take you to the checkout page. Enter your payment details and once your payment has successfully gone through, you will receive instant access to your online course.  We will email you your course details and invoice straight away to the email address you used to sign up.
No, you don’t need to take notes, but if it helps you then, of course, you are welcome to take notes.
We offer varieties of courses, for different types of learners and our courses range from beginner level to advanced level. For specific courses, you may need to have prior qualifications. If a course requires you to have prior qualifications then it will be mentioned in the course description. Please check the course description to know whether you need to have prior qualifications to take a course. 
Yes, you can study a module as many times as you want. In fact, we recommend you go through each module at least two times to make sure you retain all the important information.
Yes, you can access your course from any device you want, just log into your account from any device and you’ll be able to access your course.
After you complete your course, you will receive an e-certificate for free. If you want, you can get a Soft Copy(PDF) or Hard Copy certificate. If you want to get those, just contact us and we’ll provide you with one.
Sure, our certificates are accredited/endorsed by internationally recognised awarding bodies. They will add value to your CV and will help you get your dream job.  
You can buy a single course for multiple people, to do that, just add the number of courses you require to your basket. Once you’ve made the purchase you will be emailed a list of login details that you can distribute to multiple people and they’ll be able to access the course.
Yes, you can take it. Our courses can be taken from anywhere in the world. All you need is a device with an internet connection. 
Yes, you can. We provide both softcopy and hardcopy certificates. You can get a PDF certificate from anywhere in the world. We also provide hardcopy certificates. For hardcopy certificates, you may have to wait a few days as delivery might take a little longer.
After you purchase your course, we’ll send you an email with the login details. You have to use that login information to log into your account on our website. After you log in, you’ll easily be able to start your course. Please check your junk/spam folder if you can’t find the email containing your login details, as sometimes emails can get redirected there.
After you purchase your course, we’ll send you an email with the login details. You have to use that login information to log into your account on our website. After you log in, you’ll easily be able to start your course. If you still can’t find your login information, please contact our excellent customer support team, they are always ready to help. You can reach us by calling this number 020 8158 6293 or emailing us at
Please contact our excellent customer support team and we’ll reset the password for you, you will have to provide us with adequate information so that we can confirm the account belongs to you.
Try clearing your browser’s cache if you’re facing problems. Most of the time, when you log back in you shouldn’t face any problems.  If however you still face issues, please contact our customer support team and they’ll fix the issue for you as soon as possible.
Yes, it can be changed. Just contact us and we’ll send you a new certificate with the correct name.
If you need help or have any queries regarding your course, just email our customer support team who will be able to guide and help you with whatever problem you are facing.
For PDF certificates, the turnaround time is 12 to 24 hours. For hardcopy certificates, the turnaround time is 4-9 working days, but it can be longer during busy periods.
In the unlikely event that you should fail an exam, you will be given an opportunity to retake it at an additional cost.

Need Assistance?

If you have any questions or queries regarding our courses or your learning experience, please don’t hesitate to contact us. We also offer an around-the-clock live chat feature to assist you with any urgent matters.

How can we help?

020 8158 6293

40 Bowling Green Ln,
Farringdon, London EC1R 0NE
 
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